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Owned and operated by Verde Flame, we welcome questions about pergolas, outdoor kitchens, fire pit tables, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your pergola, gazebo, or other item ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not right with your order, please contact us and we will walk you through the return process as outlined in our Return Policy.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Reach out to our team with your order details and the item you would prefer, and we will do our best to accommodate you.
What materials are your pergolas and gazebos made from?
Materials vary by product and manufacturer. Each product page includes a detailed specifications section covering frame material, finish, and weather-resistant features so you can make an informed choice for your outdoor space.
How do I choose between a fire pit table and a pizza oven?
Fire pit tables are designed for warmth, ambiance, and gathering on your patio, while pizza ovens bring outdoor cooking to the next level. Consider how you use your deck or backyard, and feel free to contact us for personalized guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Not the right fit for your patio or backyard? Returns are accepted per our Return Policy.
